When will my order be shipped?

Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. 

Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you provided on your order.  If for some reason, you did not receive an email, please check your spam folder and add us to your safe sender list. 

You can also check your order status by signing in to your account on our website.

I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours on business days, and once our warehouse has processed your order, we will be unable to make any changes. 

I Just Placed My Order.  Can I Add Another Item To It?

Unfortunately we cannot add items to an existing order. Contact us and we will cancel your existing order so you can make a new one with all the items you desire.  

I’m In Love With Something That’s Out Of Stock In My Size! What Can I Do?

New items can sell out quickly, but we may get more soon! To stay up to date on back-in-stock items and other promotional offers we suggest: Signing up for our mailing list • Follow us on Facebook hereFollow us on Instagram here

The item I received is damaged. Now what?

We apologize for the inconvenience. This is an extremely rare occasion and we are happy to accommodate you for damaged items. Please contact customerservice@shopprettygirl.com within 48 hours of receiving your package and we will let you know how to proceed.

How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 3 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Why Was My Order Canceled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item(s) will be removed from your order and refunded.

Do You Have Any Store Locations?

Yes! Check out our Store Locator for store locations near you.

Will I Have To Pay International Taxes & Duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Pretty Girl cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. 

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. 

If you refuse a shipment from Pretty Girl you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Pretty Girl. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

What payment method do you accept?

We accept all major credit cards: American Express, Visa, Mastercard, Gift Cards & PayPal.

How Can I Apply For A Job?

We are constantly growing and looking for new talent to join the Pretty Girl team. If you are looking to work at one of our store locations please go to the store and fill out an application. If you would like to send your resume to be considered for an online position please email it to careers@shopprettygirl.com Include your resume and a cover letter. If you would like to model for Pretty Girl, please email your portfolio to customerservice@shopprettygirl.com